Account and security
Registration, login, SMS OTP, recovery, new devices, lockouts and identity verification.
alebrijebet Mexico support is available 24/7 through live chat, Telegram and email. Live chat and @alebrijebetSupport normally respond in about 2 minutes, while [email protected] usually answers within 2 hours. The team can handle domain access, registration, login, SMS OTP, password recovery, verification, app installation, bonuses, deposits, withdrawals, game sessions, sportsbook tickets, VIP status and responsible-play controls. A complete report should include the username, date and time, device, amount or round when relevant, the visible status and a receipt or screenshot. Never send an account password, an active OTP or the private key of a crypto wallet.
What to send for each issue
The first response is more useful when the case includes the right evidence without exposing secret credentials.
| Issue | Basic details | Useful evidence | Recommended channel |
|---|---|---|---|
| Access or OTP | Username, mobile and time | Error screenshot without password | Live chat or Telegram |
| Pending deposit | Amount, method and reference | Full receipt or voucher | Live chat |
| Withdrawal review | Amount, status and date | Displayed verification request | Live chat or email |
| Bonus or wagering | Offer name and balance | Progress and affected-bet screenshot | Live chat |
| Game or bet | Provider, game, round or ticket | ID, time and result screenshot | Email for follow-up |
| App or domain | Device, OS and browser | Exact URL and installation message | Telegram or live chat |
Five areas the team can review
Keep one issue per conversation so the agent can follow the history without mixing verification steps.
MXN cashier
Deposits, withdrawals, pending status, references, ownership, limits and receipts.
Bonuses and VIP
Activation, 12x wagering, expiry, maximum bet, cashback, points and VIP tier.
Games and sportsbook
Interrupted rounds, balance, provider, ticket, cancelled market or settlement.
App and access
Exact domain, Android APK, iPhone PWA, updates and browser fallback.
How to open a case that can be resolved
A short but complete message reduces repeated questions and leaves a clear record for the next agent.
- State the username, date, time and exact problem in one sentence.
- Add the amount, method, round ID or ticket when relevant.
- Attach a readable screenshot or receipt with the necessary reference visible.
- Never share a password, active OTP, bank PIN or private key.
Choose the Right Channel for Your Case
Some issues can be identified in the related guide before a support case is opened.
◇
Verify the domain
To resolve the case, review spelling, HTTPS and any redirect before continuing.
Verify the domain →↳Recover login access
To resolve the case, sign in, recover the password or review a lockout.
Recover login access →▰Review the cashier
To resolve the case, check methods, minimums, status labels and withdrawal requirements.
Review the cashier →≡Open the guides
To resolve the case, follow the steps for accounts, bonuses, deposits and withdrawals.
Open the guides →Support and Case Resolution FAQs
Which channels are available?
Live chat, Telegram @alebrijebetSupport and [email protected], all with 24/7 coverage.
How long does a reply take?
Live chat and Telegram normally respond in about 2 minutes; email usually replies within 2 hours.
What should I send for a withdrawal case?
Username, amount, method, date, status, reference and the verification request when displayed.
Should I send my password or OTP?
No. Support does not need an account password, active OTP, bank PIN or private key.
What if a different agent continues the case?
Stay in the same thread and keep the case number, reference or summary so the context is preserved.